Four ways we are enabling visitors and staying safe
All reviews can be read in full on carehome.co.uk
I can not thank Portobello staff enough for the care and kindness they have shown towards her and the family, mum does not hear very well therefore a telephone call is not an option. However, with the help from the staff, I have been able to FaceTime mum most days, this has been very reassuring to know she is happy and well. Portobello is a lovely care home with excellent food, catering for all needs, very well kept, excellent gardens, but most important of all the kind and caring staff. Thank you.
We have never seen mum as happy as she is now! The food is incredible, the staff communicates with mum and us whenever and whatever the need. Everyone is accommodating and understanding of person-centred care. Mum has been involved in many activities and it’s amazing to see her so happy and cared for. You really are doing an amazing job… you are all heroes! Exceptional service and highly recommend.
My father was in Portobello Place for a few weeks respite, the care he received there was outstanding. The staff are very helpful and friendly and they couldn’t do enough for my dad (who didn’t want to leave). The food was excellent. This is by far the best care home for miles. I would definitely recommend Portobello Place to anyone.
When we first drove up, we thought what a beautiful home. The careers were very kind and lovely. We had booked a visit to see my mum in respite, and they looked after us very well. Would definitely recommend this home.
This is an excellent home, the staff are very caring and they spend valuable time with the residents, which is fantastic, as it can be daunting for the residents being away from there main home life. Well done team, keep up the great work.
My father moved into the home straight from hospital initially as respite care but has decided to stay. From the staff who took care of him while he was in isolation to another staff member who is always there when we have a socially distant visit, the staff have been warm, welcoming and caring. He enjoys his art lessons and we look forward to sampling some of the delicious-sounding food when we can meet him inside.
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